What to expect at the 2018 Asia Pacific
Customer Intelligence Summit

Discover how the world's leading brands build deeper relationships with their customers to make better decisions.

08:30 - 09:00

Workshops Registration, Coffee & Networking

Start the day with a bang and network with industry peers from brands like LinkedIn, Telstra, Westpac and more.

 

09:00 - 10:45

Mastermind Workshops- FULL
[Pre-registration required]

Learn with peers, workshop challenges and gain practical takeaways that you can apply with your teams.
Topic 1 – Reprogramming your research mindset
Topic 2 – Agile-ready research
Topic 3 – Beyond NPS: Longitudinal research innovation
Topic 4 – Accelerating time to value: Your first 90 days

Kelly Hall

Chief Customer Officer, Vision Critical

 

10:30 - 11:00

Summit Registration, Coffee & Networking

 

11:00 - 11:15

Welcome & Opening Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

11:15 - 11:35

Customer Intelligence Keynote

Learn how customer relationship intelligence can become your lasting competitive advantage.

Scott Miller

Global CEO, Vision Critical

 

11:35 - 12:10

Southern Cross Austereo's eight year journey to audience-led

Working with five insight communities across 78 member groups, Southern Cross Austereo has elevated the role of insight across the organisation, delivering $15million in ad revenue in 2017 alone. In this session, learn from all levels of the organisation on how insight is changing the game for growth in a dynamic industry.

Southern Cross Austereo

Business Transformation Visionary Winner

 

12:10 - 13:40

Lunch

Network with industry peers during a two-course, sit-down lunch overlooking Sydney Harbour.

 

13:40 - 14:20

International Keynote: Championing the Voice of Member at LinkedIn

Since day one, LinkedIn has championed a members-first philosophy. Through rapid growth and evolving consumer demands, learn how continuous insight generation sits at the heart of every product and marketing decision at LinkedIn – shaping the future of business innovation and growth. Learn firsthand how you can elevate the role of insight within your organisation and action change with an audience-first mindset.

Tony Tong

Senior Market Research Manager, LinkedIn

 

14:20 - 15:00

Product keynote

Learn how you can transform your customer intelligence ecosystem into a strategic corporate asset with Relationship Memory™.

Erin Avery

Vice President of Product Marketing, Vision Critical

 

15:00 - 15:20

Coffee & Tea Break

 

15:20 - 16:00

Proving the value of Insight-driven decision making

From inside the trenches of the top customer-led brands across Asia Pacific, learn how insight-driven decisions are delivering ROI across industries and initiatives. Hear detailed use cases and collaborative discussions on the challenges, methods and metrics that power customer-centric growth.

Tabcorp

Entertainment

Telstra

Telecommunications

 

16:00 - 16:40

Reinventing business leadership

Hear firsthand from former Facebook CEO for ANZ and TEDx speaker Stephen Scheeler on how businesses can reinvent themselves as disruptive forces. It starts with leadership, at every level. Learn the eight elements of personal leadership today’s business leaders must master to thrive in the disruptive, digital future.

Stephen Scheeler

Founder, The Digital CEO

 

16:40 - 17:00

Award & Closing Remarks

Give it up for the Visionaries of insight-driven business across Asia Pacific as we welcome on stage the 2018 Visionary Award Winners and Finalists!

Peter Harris

EVP & Managing Director, Vision Critical

 

17:00

Drinks & Networking

Let the cocktails and tunes begin!

 

08:30 - 09:00

Workshops Registration, Coffee & Networking

Start the day with a bang and network with industry peers from brands like LinkedIn, Telstra, Westpac and more.

 

09:00 - 10:45

Mastermind Workshops- FULL
[Pre-registration required]

Learn with peers, workshop challenges and gain practical takeaways that you can apply with your teams.
Topic 1 – Reprogramming your research mindset
Topic 2 – Agile-ready research
Topic 3 – Beyond NPS: Longitudinal research innovation
Topic 4 – Accelerating time to value: Your first 90 days

Kelly Hall

Chief Customer Officer, Vision Critical

 

10:30 - 11:00

Summit Registration, Coffee & Networking

 

11:00 - 11:15

Welcome & Opening Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

11:15 - 11:35

Customer Intelligence Keynote

Learn how customer relationship intelligence can become your lasting competitive advantage.

Scott Miller

Global CEO, Vision Critical

 

11:35 - 12:10

Southern Cross Austereo's eight year journey to audience-led

Working with five insight communities across 78 member groups, Southern Cross Austereo has elevated the role of insight across the organisation, delivering $15million in ad revenue in 2017 alone. In this session, learn from all levels of the organisation on how insight is changing the game for growth in a dynamic industry.

Southern Cross Austereo

Business Transformation Visionary Winner

 

12:10 - 13:40

Lunch

Network with industry peers during a two-course, sit-down lunch overlooking Sydney Harbour.

 

13:40 - 14:20

International Keynote: Championing the Voice of Member at LinkedIn

Since day one, LinkedIn has championed a members-first philosophy. Through rapid growth and evolving consumer demands, learn how continuous insight generation sits at the heart of every product and marketing decision at LinkedIn – shaping the future of business innovation and growth. Learn firsthand how you can elevate the role of insight within your organisation and action change with an audience-first mindset.

Tony Tong

Senior Market Research Manager, LinkedIn

 

14:20 - 15:00

Product keynote

Learn how you can transform your customer intelligence ecosystem into a strategic corporate asset with Relationship Memory™.

Erin Avery

Vice President of Product Marketing, Vision Critical

 

15:00 - 15:20

Coffee & Tea Break

 

15:20 - 16:00

Proving the value of Insight-driven decision making

From inside the trenches of the top customer-led brands across Asia Pacific, learn how insight-driven decisions are delivering ROI across industries and initiatives. Hear detailed use cases and collaborative discussions on the challenges, methods and metrics that power customer-centric growth.

Tabcorp

Entertainment

Telstra

Telecommunications

 

16:00 - 16:40

Reinventing business leadership

Hear firsthand from former Facebook CEO for ANZ and TEDx speaker Stephen Scheeler on how businesses can reinvent themselves as disruptive forces. It starts with leadership, at every level. Learn the eight elements of personal leadership today’s business leaders must master to thrive in the disruptive, digital future.

Stephen Scheeler

Founder, The Digital CEO

 

16:40 - 17:00

Award & Closing Remarks

Give it up for the Visionaries of insight-driven business across Asia Pacific as we welcome on stage the 2018 Visionary Award Winners and Finalists!

Peter Harris

EVP & Managing Director, Vision Critical

 

17:00

Drinks & Networking

Let the cocktails and tunes begin!

 
Discover how the world's leading brands build deeper relationships with their customers to make better decisions.

Wednesday, October 17

08:30 - 09:00
Workshops Registration, Coffee & Networking
09:00 - 10:45
Mastermind Workshops- FULL
[Pre-registration required]
10:30 - 11:00
Summit Registration, Coffee & Networking
11:00 - 11:15
Welcome & Opening Remarks
11:15 - 11:35
Customer Intelligence Keynote
11:35 - 12:10
Southern Cross Austereo's eight year journey to audience-led
12:10 - 13:40
Lunch
13:40 - 14:20
International Keynote: Championing the Voice of Member at LinkedIn
14:20 - 15:00
Product keynote
15:00 - 15:20
Coffee & Tea Break
15:20 - 16:00
Proving the value of Insight-driven decision making
16:00 - 16:40
Reinventing business leadership
16:40 - 17:00
Award & Closing Remarks

Register for the Livestream

The biggest customer intelligence event of the year. Don’t miss the opportunity to learn from industry peers and thought leaders.

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