What to expect at the 2018 Asia Pacific
Customer Intelligence Summit

Discover how the world's leading brands build deeper relationships with their customers to make better decisions.

09:00 - 09:30

Registration, Coffee & Networking

 

09:30 - 09:40

Welcome & Opening Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

09:40 - 10:15

Customer Intelligence Keynote

Learn how customer relationship intelligence can become your lasting competitive advantage.

Scott Miller

Global CEO, Vision Critical

 

10:15 - 10:35

Coffee & Tea Break

 

10:35 - 11:15

Product keynote

Learn how you can transform your customer intelligence ecosystem into a strategic corporate asset with Relationship Memory™.

Divesh Sisodraker

President of Product, Vision Critical

 

11:15 - 11:40

Customer Transformation Journey

Customer-centric transformation means shifting your organisation's focus from customer data collection to value-added insight, a step that most companies don’t appreciate enough. Learn how this leading brand is transforming their customer insights ecosystem to build holistic views of their customers.

 

11:40 - 13:10

Lunch

 

13:10 - 13:50

International Keynote: Championing the Voice of Member

Since day one, LinkedIn has championed a Members First ideal. Through rapid growth and high demands, learn how continuous insight generation sits at the heart of every product and marketing decision at LinkedIn – shaping future business innovation and growth. Tony Tong is a respected researcher from the San Francisco Bay Area, widely recognised for leading agile market research initiatives at LinkedIn.

Tony Tong

Senior Market Researcher, LinkedIn

 

13:50 - 14:20

Special Presentation

 

14:20 - 14:50

The ROI of Insight

According to Forrester Research, insights-driven businesses will generated a combined annual revenue of US$1.2 trillion annually by 2020. These businesses understand data and analytics are critical to compete and accelerate business growth. Learn proven practical strategies and tactics from insights-driven businesses that you can use to elevate the role of insight within your organisation.

 

14:50 - 15:10

Coffee & Tea Break

 

15:10 - 15:40

Asia Pacific Visionary of the Year

The best of Asia Pacific. Learn how this Visionary brand has driven business transformation across the organisation using Vision Critical to inform strategic growth initiatives.

2018 Business Transformation Visionary of the Year. Visionary Award Application now open until April 13.

 

15:40 - 16:20

Panel: The Insight-driven Chief Customer Officer

The Chief Customer Officer (CCO) has a big mandate to fulfill: customer-centric transformation across the organisation. Setting the mandate is the first step, but executing effectively to get organisational buy-in the real challenge. From inside the trenches of the CCO, learn how customer centric teams are leaning on customer relationship expertise and insight to implement customer strategies and tactics across the organisation.

 

16:20 - 16:45

Special Presentation

 

16:45 - 16:55

Award & Closing Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

16:55

Drinks & Networking

 

09:00 - 09:30

Registration, Coffee & Networking

 

09:30 - 09:40

Welcome & Opening Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

09:40 - 10:15

Customer Intelligence Keynote

Learn how customer relationship intelligence can become your lasting competitive advantage.

Scott Miller

Global CEO, Vision Critical

 

10:15 - 10:35

Coffee & Tea Break

 

10:35 - 11:15

Product keynote

Learn how you can transform your customer intelligence ecosystem into a strategic corporate asset with Relationship Memory™.

Divesh Sisodraker

President of Product, Vision Critical

 

11:15 - 11:40

Customer Transformation Journey

Customer-centric transformation means shifting your organisation's focus from customer data collection to value-added insight, a step that most companies don’t appreciate enough. Learn how this leading brand is transforming their customer insights ecosystem to build holistic views of their customers.

 

11:40 - 13:10

Lunch

 

13:10 - 13:50

International Keynote: Championing the Voice of Member

Since day one, LinkedIn has championed a Members First ideal. Through rapid growth and high demands, learn how continuous insight generation sits at the heart of every product and marketing decision at LinkedIn – shaping future business innovation and growth. Tony Tong is a respected researcher from the San Francisco Bay Area, widely recognised for leading agile market research initiatives at LinkedIn.

Tony Tong

Senior Market Researcher, LinkedIn

 

13:50 - 14:20

Special Presentation

 

14:20 - 14:50

The ROI of Insight

According to Forrester Research, insights-driven businesses will generated a combined annual revenue of US$1.2 trillion annually by 2020. These businesses understand data and analytics are critical to compete and accelerate business growth. Learn proven practical strategies and tactics from insights-driven businesses that you can use to elevate the role of insight within your organisation.

 

14:50 - 15:10

Coffee & Tea Break

 

15:10 - 15:40

Asia Pacific Visionary of the Year

The best of Asia Pacific. Learn how this Visionary brand has driven business transformation across the organisation using Vision Critical to inform strategic growth initiatives.

2018 Business Transformation Visionary of the Year. Visionary Award Application now open until April 13.

 

15:40 - 16:20

Panel: The Insight-driven Chief Customer Officer

The Chief Customer Officer (CCO) has a big mandate to fulfill: customer-centric transformation across the organisation. Setting the mandate is the first step, but executing effectively to get organisational buy-in the real challenge. From inside the trenches of the CCO, learn how customer centric teams are leaning on customer relationship expertise and insight to implement customer strategies and tactics across the organisation.

 

16:20 - 16:45

Special Presentation

 

16:45 - 16:55

Award & Closing Remarks

Peter Harris

EVP & Managing Director, Vision Critical

 

16:55

Drinks & Networking

 

Reserve your spot

The biggest customer intelligence event of the year. Don’t miss the opportunity to network with and learn from industry peers and thought leaders.

Register now